HELP CENTER & SUPPORT
Frequently Asked Questions.
Everything you need to know about our natural semi-precious stone slabs, backlit applications, custom fabrication, quality control, and global shipping.
01 · PRODUCT KNOWLEDGE
Materials & Applications
01What are semi-precious stone slabs?
Semi-precious stone slabs are decorative panels made from natural gemstones such as agate, crystal, quartz, malachite, labradorite, tiger eye, petrified wood, and lapis lazuli. These stones are carefully cut, assembled, and polished to create unique surfaces with natural textures and vibrant colors.
02Can your semi-precious stone slabs be backlit?
Yes. Most of our semi-precious stone slabs are translucent and ideal for backlit applications. When combined with LED lighting, they create stunning visual effects, making them perfect for feature walls, bar counters, kitchen island countertops, and reception desks.
03What are the common applications of semi-precious stone slabs?
Our slabs are widely used in high-end interior design, including:
✓Feature walls & background walls
✓Bar counters & kitchen islands
✓Bathroom vanities & washbasins
✓Flooring & staircases
✓Custom furniture (tables, cabinets, columns)
04Are your products natural or artificial?
Our products are made from 100% natural semi-precious stones, carefully selected and handcrafted. Each slab is unique, with natural variations in color and pattern, ensuring a one-of-a-kind installation for every project.
02 · TAILORED SOLUTIONS
Customization, Specifications & Quality
05Can I customize the size, color, or design?
Absolutely. We offer customized solutions including:
✓Size and thickness
✓Stone selection & color tone
✓Pattern matching (bookmatch)
✓Furniture & integrated designs
06How do you ensure product quality?
We follow strict quality control procedures throughout production:
✓Careful raw stone selection
✓Precision cutting & polishing
✓Reinforcement & inspection
✓Export packaging protection
07What is the standard thickness of your slabs?
The standard thickness ranges from 15mm to 30mm, depending on the stone type and application. Custom thickness is also available upon request.
08Are semi-precious stone slabs durable?
Yes. While semi-precious stones are decorative materials, they are strong and durable when properly processed and installed. We reinforce slabs with backing materials to improve strength and stability.
03 · LOGISTICS & PROJECTS
Global Shipping, Lead Time & Projects
09Do you provide international shipping?
Yes, we export worldwide. Our team has extensive experience in global logistics and secure packaging, ensuring safe delivery to your project location.
10How are the slabs packaged for shipment?
All semi-precious stone slabs are packed in strong wooden crates with foam protection, suitable for long-distance international shipping to prevent damage.
11What is your production lead time?
Lead time typically ranges from 15 to 20 days, depending on order quantity, customization requirements, and material availability.
12Can you support project-based orders?
Yes. We specialize in project solutions for hotels, villas, commercial spaces, and luxury interiors. We can assist with material selection, layout design, and production coordination.
04 · SERVICE & CARE
Samples, Maintenance & Factory Advantage
13Do you provide samples?
Yes, sample pieces are available for quality checking and color confirmation before bulk orders. Contact our sales team to request material samples for your project.
14How do I maintain semi-precious stone surfaces?
Maintenance is simple:
✓Clean with a soft cloth and mild detergent
✓Avoid strong acids or harsh chemicals
✓Regular sealing is recommended for long-term durability
15Why choose your factory?
01.Direct manufacturer with competitive pricing
02.Rich experience in high-end projects
03.Wide range of gemstone materials
04.Custom design & fabrication capabilities
05.Global export service
Still Have Questions About Your Project?
Contact our specialist team for custom quotes, slab catalogs, or sample requests.